Question 1

How do I create a B2B wholesale account?

Accepted Answer

Register with your business name, contact info, and business type. There's no approval wait — wholesale pricing and ordering unlock as soon as you create your account.

Question 2

What types of businesses can apply?

Accepted Answer

We work with retailers, convenience stores, variety shops, event resellers, market vendors, and any business that resells products to end consumers. Both brick-and-mortar and online sellers are welcome.

Question 3

When can I see wholesale pricing?

Accepted Answer

Immediately after registering. There's no approval step — create your account, sign in, and wholesale pricing is shown across the catalog right away.

Question 4

Can I browse products before registering?

Accepted Answer

Yes — anyone can browse the catalog and see product names and images. Wholesale pricing is shown once you register and sign in.

Question 5

Is there a minimum order quantity?

Accepted Answer

No — you can order any quantity, from a single unit up to full cases. Case pricing gives you a better per-unit rate on bulk, but it isn't required. You can mix and match products to build your order.

Question 6

How do I place an order?

Accepted Answer

Two easy ways: call or email us directly with the Item Codes and quantities you want, or add products to your cart on the site and submit an order request. Either way our team reviews it, confirms availability, and sends you a payment link. No charge is made until the order is approved.

Question 7

Can I get bulk or custom pricing?

Accepted Answer

Yes. Add the quantities you need to your order request (or call/email us) and note any volume or special requirements — we'll confirm bulk pricing before you commit.

Question 8

Can I order products that are out of stock?

Accepted Answer

For out-of-stock items, we run Pre-order Campaigns where you can commit to a quantity. Once enough demand is confirmed, we place the wholesale order. Check the Pre-orders section for active campaigns.

Question 9

How does payment work?

Accepted Answer

After your order is approved, we send you a secure Stripe payment link via email. You pay by credit card through Stripe. No card details are stored on our platform — all payments are processed securely through Stripe.

Question 10

Do you offer NET 30 payment terms?

Accepted Answer

NET 30 terms are available for established accounts with a good payment history. Contact us to discuss NET terms for your account.

Question 11

What currency do you charge in?

Accepted Answer

All prices and invoices are in Canadian dollars (CAD).

Question 12

Do you provide invoices?

Accepted Answer

Yes — every order comes with a professional invoice. You can view and download invoices from your account's order history.

Question 13

Where do you ship from?

Accepted Answer

All orders ship from our Toronto warehouse. We offer same-day pickup or next business day shipping.

Question 14

Do you ship to the USA?

Accepted Answer

Yes — we ship cross-border to US buyers. We handle the shipping documentation. Contact us for US shipping rates.

Question 15

How long does shipping take?

Accepted Answer

Within Ontario: 1–3 business days. Other Canadian provinces: 3–7 business days. USA: 5–10 business days depending on destination.

Question 16

Can I pick up my order in Toronto?

Accepted Answer

Yes — local pickup is available from our North York warehouse. Select Pickup as your delivery method when placing your order and we'll confirm a pickup time.

Question 17

What product categories do you carry?

Accepted Answer

We carry seasonal and winter items (gloves, toques, scarves, masks), novelty and fidget toys, and trending variety accessories. New products are added regularly.

Question 18

What is a Pre-order Campaign?

Accepted Answer

When a product is out of stock, we create a Pre-order Campaign to gauge demand before placing the wholesale order. Approved B2B buyers can commit a quantity. Once the campaign closes, we confirm availability and process commitments.

Question 19

How do I know if a product is in stock?

Accepted Answer

We confirm exact stock when you place a request — every order is checked against our Toronto warehouse before we confirm it. Items marked Pre-order aren't stocked yet and are handled through a Pre-order Campaign.

Question 20

Can I reorder the exact same style?

Accepted Answer

Yes — every product has a unique Item Code (SKU). Use it to reorder exact styles quickly by searching in the catalog or including it in a quote request.

Frequently Asked Questions

Account & Registration

Ordering

Payment & Invoicing

Shipping & Pickup

Products & Pre-orders